centre Manager Capstone cafe

Responsible to: Board of Directors

Hours: 40 per week

Salary: Dependent upon experience

Purpose: As the centre manager you will be responsible for ensuring the smooth running of the centre and all functions that occur within the centre, including the café. As such you will be managing and supporting staff and volunteers on a daily basis as well as liaising with clients and external agencies. We are looking for an applicant who will be hands-on as this is a small team so covering staff absence will be essential. A significant part of the role will be to build relationships in the local area with a view to increasing revenue through room bookings and events so some experience in sales would be desirable. It is also desirable to the role to have previous experience in dealing with vulnerable adults. In conjunction with the Christian ethos of the café we offer work placements to vulnerable adults so experience in this area is valuable.


Key tasks:

  • To take responsibility for general administration and management of the Capstone Centre and its contents, including building maintenance, aided by volunteers.

  • To maintain a presence and welcome in the centre (and in particular the café) in order to provide direction to staff and volunteers, and act as a point of contact for those in need in our community who require further assistance and referral to external agencies such as the food bank.

  • Undertake general administrative duties such as invoicing and data entry for accounting purposes.

  • Run monthly payroll and provide payslips.

  • To recruit, direct and supervise volunteers for roles within the building.

  • Organise and carry out annual appraisals for all members of staff under your supervision. 

  • Working with kitchen and front-of-house staff to provide special events to coincide with holidays and other important dates, i.e. Christmas, Easter etc, with the aim of increasing revenue in the café.

  • Providing supervision and support through line management for a chef, wait staff and cleaner.

  • To facilitate and actively promote the use of the centre by the church and other groups and to aim to maximise revenue from room bookings.

  • Building relationships with local businesses with a view to increasing room bookings and event hire.

  • Building relationships with organisations that work with vulnerable groups in order to provide work placements. 

  • To ensure good maintenance and up-dating the website and all marketing materials.

  • Acquire a thorough knowledge of how front-of-house and kitchen functions work in order to ensure efficient team work and provide hands-on support in any department when necessary.

  • Planning the centre’s budget, managing expenditure and income and use of resources to ensure they are used effectively.

  • Provide monthly up-dates to the board and attend meetings when required.


An Occupational Requirement exists for the post-holder to be a practising Christian in accordance with the Equality Act 2010.


A flexible approach is required for this role, as additional duties commensurate with the role may occur from time to time. This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

Qualifications and Knowledge

  • A business degree or hospitality degree is desirable however previous experience in people management and hospitality is more important.

  • Experience dealing with volunteers and working with vulnerable people is essential.

  • A basic knowledge of HR policies and procedures is desirable however full training will be provided.


Experience and Skills

  • Excellent organisational and administrative skills, with ability to set up simple and effective systems for a range of organisational needs

  • High level of computer literacy: word processing, databases; on-line purchasing

  • Be approachable and have excellent interpersonal skills, both face-to-face and on the telephone

  • Ability to show initiative and flexibility in consultation with others

  • Ability to delegate tasks and follow them up to ensure completion